Delete Your Insto Account

Delete your account in the app

1. Open the Insto Customer App and sign in.
2. Open Profile or Account settings.
3. Select Delete account.
4. Complete mobile-number or OTP verification if requested.
5. Review the notice and confirm your deletion request.

Make sure any active order, refund or payment issue is resolved before requesting deletion.

Request deletion by email

If you cannot access the app, email privacy@insto.online from the email address linked to your account, if available. Use the subject Insto Account Deletion Request and include your registered mobile number with the country code.

For your security, do not send an OTP, password, UPI PIN, card number or bank details by email. We may ask you to complete a separate identity-verification step before processing the request.

What we delete

After verification and subject to the exceptions below, we delete or irreversibly anonymise personal data that is no longer required, including:

• Your customer profile and account credentials.
• Saved delivery addresses and account preferences.
• Referral information and unused promotional account data.
• Customer-support information that is not required for an unresolved matter or legal obligation.

Deleting your account is permanent. You will lose access to the account and its saved information.

Information we may retain

We may retain limited order, invoice, payment-status, refund, tax, fraud-prevention, security and dispute records where needed to comply with law, establish or defend legal claims, or complete an unresolved transaction.

Records covered by Indian GST requirements may be kept for 72 months from the due date of the annual return for the relevant year. Records connected to an appeal, investigation or legal proceeding may be retained until the applicable proceeding and required follow-up retention period have ended. Access to retained information is restricted, and it is not used to continue marketing to a deleted account.

Processing time

We aim to complete a verified deletion request within 30 days. We will contact you if an unresolved order, refund, legal obligation or identity-verification issue requires more time.

Need help?

Contact privacy@insto.online. You can also review our Privacy Policy for more information about how Insto handles personal data.